Privacy Policy

This policy explains how SimpleFlare handles personal data when you use SimpleFlare at https://simpleflare.app. We act as a controller for your account data and as a processor for the email content you send and receive through us (see the Data Processing Addendum).

1. What we collect

• Account data: name, email, password hash, company, billing details (processed by our payment provider).
• Usage data: IP, browser, log and diagnostic data, feature usage.
• Email data you process: the messages you send and receive, recipient addresses, delivery events (opens, clicks, bounces), and attachments. This is your data; we process it on your behalf.

2. Why we use it

To provide and secure the service, deliver and receive your email, protect sender reputation (bounce and suppression handling), bill you, provide support, and comply with law. Our legal bases are contract, legitimate interests, and consent where required.

3. Sharing

We share data only with subprocessors that help us run the service (for example Cloudflare for email delivery, our hosting provider, and our payment provider), each under a data-protection agreement. We do not sell personal data.

4. Storage and retention

Data is stored on servers in the EU. Transactional send logs are kept for a limited rolling window; inbox mail is kept while your subscription is active. On cancellation you have a 30-day window to export, after which data is deleted. Attachments are stored in object storage and removed on the same schedule.

5. Your rights

Depending on your location (including under GDPR) you may access, correct, delete, or export your data, and object to or restrict processing. Email [email protected] to exercise these rights. You may also complain to your local data-protection authority.

6. Security

We use encryption in transit, access controls, and a dangerous-file-type block on attachments. No system is perfectly secure; we will notify you of a breach affecting your data as required by law.

7. Cookies

See our Cookie Policy. We use only essential cookies for login and security.

8. Changes and contact

We may update this policy; material changes will be notified. Controller and contact: SimpleFlare, [email protected].