A flat monthly base covers the software, your team, and every reply you send. The only things that meter are outbound transactional email above your included block, and AI resolutions, because those are the only parts that genuinely cost us money per unit.
Incoming email, every reply from the inbox, and live chat conversations. Unlimited, on every plan. Answering people is not a billable event.
One predictable price per month for the plan: your seats, your businesses, and a generous block of included sends. Most teams never pay a cent beyond it.
Send more than your block and the extra is metered per 1,000, at a published rate that drops on bigger plans. You get an email at 80% and again at 100% of your block, so it never arrives as a surprise.
Put in your real numbers. This is the whole calculation, nothing hidden: base, any sends above your block, extra seats, and AI if you use it.
Only mail your product pushes out. Anything a human types back to a customer is free, forever.
Only what you actually need. Metered items bill on real usage, never a flat guess.
Drafts answers from your own help center. You pay per resolved conversation, not per seat.
Grow the team in flat blocks once you pass the seats your plan includes.
Add a brand beyond your plan's count. Same shared seats, its own domains and inbox.
Why we meter sends but not seats.
Most support tools charge per agent, so hiring makes your bill grow even when your workload does not. We charge for the one thing that has a real per-unit cost to us: pushing outbound email through the network. Seats come in blocks, replies are free, and when you do go over your block you pay a published per-1,000 rate rather than being pushed onto a bigger plan. We email you at 80% and again at 100% of your block, so you always see it coming.
The support toolkit, without the enterprise bloat.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Unified inbox (email + chat) | ✓ | ✓ | ✓ |
| Unlimited replies & conversations | ✓ | ✓ | ✓ |
| Email templates, tracking, suppression | ✓ | ✓ | ✓ |
| Live chat widget, theming & emoji | ✓ | ✓ | ✓ |
| Saved replies, snooze, bulk actions, undo | ✓ | ✓ | ✓ |
| Internal notes & @mentions | ✓ | ✓ | ✓ |
| Assign conversations to teammates | - | ✓ | ✓ |
| Proactive chat messages | - | ✓ | ✓ |
| Help center / knowledge base | - | ✓ | ✓ |
| Away mode & office hours | - | ✓ | ✓ |
| AI suggested replies | Add-on | Add-on | ✓ |
| Contact profiles & events | - | - | ✓ |
| Priority support | - | ✓ | ✓ |
Sending and the replies belong together. Most teams end up buying a transactional email provider and a separate support inbox, then wiring the two to each other.
| SimpleFlare | Transactional email provider | Support inbox tool | |
|---|---|---|---|
| Send transactional email from your app (API, your own templates) | ✓ | ✓ | - |
| Shared inbox for the replies that come back | ✓ | - | ✓ |
| Bill grows with every teammate you hire | - | - | ✓ |
| Vendors to pay and wire together | One | Two | Two |
Support tools are built around conversations, not delivery: they have no transactional send API, so your receipts, password resets and order confirmations still have to come from somewhere else. Transactional providers are the mirror image, with solid delivery and nowhere for the reply to land. SimpleFlare is both halves, priced as one.